NEXT-GENERATION AI-POWERED, CHATBOT SUPPORTED, COMPLAINTS MANAGEMENT SYSTEM
Countries: Indonesia and Ghana
Partner: Proto
Year: 2023
Status: Active
Clients:
Otoritas Jasa Keuangan (Financial Services Authority of Indonesia)
Bank of Ghana
This prototype application augments existing chatbot deployments by providing an advanced analytics interface, powered by a data warehouse to centrally store data from complaints sources and other collection channels, and enable cross-silo actionability by supervisors.
These chatbot upgrades bring NLP and other AI technologies into the collection process for financial authorities, along with a data warehouse and dashboard solution that draws from historical complaints data in order to surface trends that can be useful across departments.