FINANCIAL CONSUMER PROTECTION SUITE WITH WEB SCRAPER AND MACHINE LEARNING-BASED ANALYSIS
Country: Philippines
Year: 2023
Status: Active
Clients:
Bangko Sentral ng Pilipinas (Central Bank of the Philippines) and Securities
Exchange Commissions of the Philippines
This application collects and processes consumer protection data from web, social media channels, and chatbots extending the consumer protection data collection capabilities.
It is an advanced analytics tool capable of processing streams of web and social media channels, and linking with entities and trends in historical complaints data, using machine learning (ML) to provide a comprehensive view of the market in the interest of consumer protection initiatives for two financial authorities.